This vacancy is now closed

IT Service Desk & Desktop Support Analyst - Aberdeen - Aberdeen/Offshore

INEOS - IT
Ref: 549 Date Posted: Wednesday 27 Jun 2018
LinkedIn ShareShare
More

IT Service Desk & Desktop Support Analyst

Aberdeen

INEOS the name for Chemicals

This is an exciting time to join us INEOS’ largest manufacturing asset. Having committed to significant investment over the next few years, we now require a Service Desk & Desktop Support Analyst with relevant experience to play a key role in the delivery and support of this growth in our business within INEOS FPS - Aberdeen

Context for the role:

Support for over 3000 users in multiple businesses and across multiple locations, remote and desk-side support. Hardware is a mix of HP and DELL Desktop and Laptop computers. Windows 7 o/s (soon to migrate to windows 10). Office Suite 2016, o365, ie11, many bespoke client applications designed for the petrochemical industry.

This role covers both 1st Line Service Desk support and 2nd Level Desktop Support, so the candidate will have to have excellent telephone and incident/request logging skills as well technical ability.

Principle Accountabilities:

• 1st level call handling, incident/request logging

• Remote and Desk-side technical assistance/support for users

• Client Machine build and deployment

• Active Directory Administration

• Client application install and support

• o365 Administration

Qualifications:

• ITIL Foundations Certification

• Microsoft Certified Desktop Support Technician (MCDST)

You will be required to successfully complete security screening.

The candidate must be able to drive and if required travel to remote sites

Please apply and submit your CV

We are only able to consider candidates who are eligible to live and work in the UK due to the short term nature of this role